ARRIVE ALIVE STAY ALIVE GUARANTEE
ALL LIVESTOCK PURCHASED COMES WITH A 100% ARRIVE ALIVE STAY ALIVE GUARANTEE
Here at Frag Rack Coral we pride ourselves on the quality of our product. All coral is shipped and sold in perfect health, but sometimes things happen. That being said, we do cover all livestock with a 100% Arrive Alive Guarantee and we will replace all dead on arrivals whether its a damaged package, shipping delays or heat pack failure.
WHAT TO DO IF YOU HAVE A DOA FISH OR CORAL?
Unbox Dead Livestock
Snap a Few Photos
E-mail them to firstname.lastname@example.org
Receive a Replacement as soon as the next day.
In the rare case that you do happen to have livestock arrive DOA, Don't Stress! We have you 100% covered.
By following these simple steps we can have your replacement on its way as soon as possible.
1. Contact us right away via email at email@example.com
2. Take photo's of the DOA livestock as soon after discovering the deaths as you can. *Ideally before being taken out of their original bags.
3. Take a photo of any possible damage to the packaging if any.
4. Send all this to us within 2 hours of your delivery time and we will get back to you promptly with a plan of action. (do not throw away dead corals before you have spoken to an FRC Customer service rep.)
WHAT TO EXPECT AFTER A CLAIM
Here at Frag Rack we take pride in providing our customers with safe, reliable and stress free shipping process. To achieve this we do things a little differently then the rest. Once a DOA claim has been processed, you will be sent an replacement as soon as the next business day if possible. Shipping on us. You will not be forced to take credit toward your next order. Now you can finally order fish and coral online without the worries that come with ordering livestock online.