• facebook
  • instagram

ARRIVE ALIVE GUARANTEE 

ALL LIVESTOCK COMES WITH AN ARRIVE ALIVE GUARANTEE

Here at Frag Rack Coral we pride ourselves on the quality of our product. All coral is shipped and sold in perfect health, but sometimes things happen. That being said, we do cover all livestock with a 100% Arrive Alive Guarantee and we will replace all dead on arrivals whether its a damaged package, shipping delays or heat pack failure. 

WHAT TO DO IF YOU HAVE A DOA?

dead-fish.jpg
72-729901_water-drop-free-clip-art-on-clipart-transparent_edited.png

Unbox Dead Livestock

Cute-camera-clipart_edited.png

Snap a Few Photos

email-icon-cartoon-style-vector-17822766_edited.png
29-296809_png-fish-clip-art-and-animal-cute-fish_edited.png

Receive a Replacement or Store Credit

In the rare case that you do happen to have livestock arrive DOA, Don't Stress! We have you 100% covered.

By following these simple steps we can have your replacement on its way as soon as possible.

1. Contact us right away via email at fragrackcoral@gmail.com

2. Take photo's of the DOA corals as soon after discovering the deaths as you can. Ideally before being taken out      of their original bags.

3. Take a photo of any possible damage to the packaging if any.

4. Send all this to us within 2 hours of your delivery time and we will get back to you promptly with a plan of action. (do not throw away dead corals before you have spoken to an FRC Customer service rep.)

FEDEX OVERNIGHT SHIPPING ACROSS CANADA                                                                                        LOCAL PICK-UP AVAILABLE                                                                                             ARRIVE ALIVE GUARANTEE